Terms and conditions

DashCamManUK’s Consumer Terms & Conditions Of Supply

This page (together with the documents referred to on it) tells you the terms and conditions on which we supply any of the products (Products) listed on our website dashcamman.co.uk (our site) to you. These terms and conditions only apply if you are buying as a consumer.

Please read these terms and conditions carefully before ordering any Products from our site. You should understand that by ordering any of our Products, you agree to be bound by these terms and conditions. You should print a copy of these terms and conditions for future reference.

Please tick the box marked “I agree to the DashCamManUK Terms and Conditions” at the end of ordering process if you accept them. Please understand that if you refuse to accept these terms and conditions, you will not be able to order any Products from our site.

1. Information about us

dashcamman.co.uk is a site operated by DashCamManUK (UK) Limited (we). We are registered in Scotland under company number and with our registered office at . Our main trading address is DashCamManUK (UK) Limited . Our VAT number is .

2. Service availability

Our site is only intended for use by people resident in the United Kingdom (mainland only) and we reserve the right to not accept orders from individuals resident elsewhere.

3. Your status

By placing an order through our site, you warrant that:

3.1 you are legally capable of entering into binding contracts;
3.2 you are at least 18 years old;
3.3 you are resident in the United Kingdom (mainland only); and
3.4 you are accessing our site from the United Kingdom (mainland).

4. How the contract is formed between you and us

4.1 After placing an order, you will receive an e-mail from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a Product. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms that we have accepted your order (the Acceptance Confirmation) The contract between us (Contract) will only be formed when we send you the Acceptance Confirmation.
4.2 The Contract will relate only to those Products we have confirmed in the Acceptance Confirmation. We will not be obliged to supply any other Products which may have been part of your order until the acceptance of such Products has been confirmed in a separate Acceptance Confirmation.
4.3 Any drawings, photographs, descriptions or advertising we issue, and any photographs, descriptions or illustrations contained on our site, are issued or published solely to provide you with an approximate idea of the Products they describe. They do not form part of the Contract between you and us or any other contract between you and use for the sale of the Products.

5. Consumer rights

5.1 If you are contracting as a consumer, you may cancel a Contract at any time within fourteen working days, beginning on the day you receive the Products. In this case, you will receive a full refund of the price paid for the Products in accordance with our refunds policy (set out in clause 9 below).
5.2 To cancel a Contract, you must inform us in writing. You must also return the Product(s) to us immediately, in the same condition in which you received them, and at your own cost and risk. You have a legal obligation to take reasonable care of the Products while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.
5.3 You will not have any right to cancel a Contract for the supply of any of the following Products:
- 5.3.1 computer software which has been unsealed; and
- 5.3.2 consumable goods except where a fault has been discovered that could not have been identified without unsealing the Products.
5.4 Details of this statutory right, and an explanation of how to exercise it, are provided in the Acceptance Confirmation. This provision does not affect your statutory rights.
5.5 If you would like further information about your legal rights, please contact your local Trading Standards Department or Citizen Advice Bureau.

6. Availability and delivery

6.1 Your order will be fulfilled by the delivery date set out in the Acceptance Confirmation or, if no delivery date is specified, then within 30 days of the date of the Acceptance Confirmation, unless there are exceptional circumstances.
6.2 Delivery will be made to the address specified in your order. Should you wish to change the delivery address after your order has been dispatched from us, a charge of £10 will be made (a redirection approval is subject to your order and account status).
6.3 Orders placed before the specified cut off time will be processed the same day and will be delivered in accordance with your delivery request providing further security checks are not required and all the Products are available.
6.4 There will be no delivery until clear funds have been received.

7. Risk and title

7.1 The Products will be at your risk from the time of delivery.
7.2 Ownership of the Products will only pass to you when we receive full payment of all sums due in respect of the Products, including delivery charges.

8. Price and payment

8.1 The price of any Products will be as quoted on our site from time to time, except in cases of obvious error.
8.2 These prices include VAT but exclude delivery costs, which will be added to the total amount due as set out in our Delivery Information
8.3 Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you an Acceptance Confirmation.
8.4 Our site contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on our site may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where a Product’s correct price is less than our stated price, we will charge the lower amount when dispatching the Product to you. If a Product’s correct price is higher than the price stated on our site, we will normally, at our discretion, either contact you for instructions before dispatching the Product, or reject your order and notify you of such rejection.
8.5 We are under no obligation to provide the Product to you at the incorrect (lower) price, even after we have sent you a Acceptance Confirmation, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mis-pricing.
8.6 Payment for all Products must be by credit or debit card. We accept payment with Paypal. We shall not despatch any Products until we receive cleared funds. No payment shall be deemed to have been received until we have received cleared funds. Please be aware that if you are using Paypal as your payment method we reserve the right to not ship to unconfirmed addresses.

9. Our refunds policy

9.1 When you return a Product to us:
- 9.1.1 because you have cancelled the Contract between us within the fourteen-day cooling-off period (see clause 5.1 above), we will process the refund due to you as soon as possible and, in any case, within 14 days of the day you have given notice of your cancellation, provided the goods have been returned us in the same condition as delivery. In this case, we will refund the price of the Product in full, including the cost of sending the item to you, up to our cheapest delivery method, we will not refund premium delivery surcharges. However, you will be responsible for the cost of returning the item to us. We recommend that all items are returned via a recorded delivery method, as we will not be liable for any damage or loss whilst in transit;
- 9.1.2 for any other reason (for instance, because you have notified us in accordance with clause 21 that you do not agree to any change in these terms and conditions or in any of our policies, or because you claim that the Product is defective), we will examine the returned Product and if you are entitled, we will notify you of our intentions to either repair, replace or refund via e-mail within a reasonable period of time. We will usually process your repair, replacement or refund as soon as possible and, in any case, within 30 days of receiving the defective Product. If you elect a refund of a Product returned by you because of a defect it will be refunded as per our refunds policy, including a refund of the part of the delivery charge which related to that defective Product for sending the item to you and the cost incurred by returning the defective Product to us. If you are entitled to a repair or replacement of a defective Product we will not charge you for redelivery of the repaired or replaced Product.
9.2 No non-faulty returns will not be accepted for electronic software downloads unless you inform us within 7 working days of receipt of the item and it can be proven that the license Key has not been viewed. For faulty product, returns will only be accepted if the product itself is deemed to be defective by the manufacturer in accordance with the End-User License Agreement or it can be proven that the License Key has not been exposed. DashCamManUK will replace any damaged or non-conforming Software Product Key upon receipt of the manufacturers confirmation that the item is faulty.
9.3 Any Orders that are over 6 months old and the Product has been confirmed to be defective and a refund is due, the refund will be calculated based on the age of the Order and you will be refunded a proportionate amount of the original purchase price of the Product. This does not include the carriage cost of the original Order which will not be refunded.
9.4 Refunds of any money received from you will be made using the same payment method originally used by you to pay for your purchase and paid back into the same account.
9.5 To return a Product for any other reason, see our Returns Policy http://www.dashcamman.co.uk/support/returns

10. Our liability

10.1 We warrant to you that any Product purchased from us through our site is of satisfactory quality and reasonably fit for all the purposes for which products of that kind are commonly supplied. This warranty does not apply to any defect in the Product arising from fair wear and tear, wilful damage, accident, negligence by you or any third party, if you use the Product in a way that we do not recommend, your failure to follow instructions, or any alterations or repair you carry out without our prior written approval.
10.2 You accept that any Products purchased which are listed as grade A, grade B, ex-display products or used stock (meaning they may have slight cosmetic defects, be a factory refurbished item or may have previously been sent out and sent back as an unwanted item) have a warranty of 90 days for grade A and ex-display and 30 days for grade B. Where products are grade A, grade B, ex-display or used stock it will be noted in the Product description on the site.
10.3 Our liability for losses you suffer as a result of us breaching this agreement is strictly limited to the purchase price of the Product you purchased.
10.4 This does not include or limit in any way our liability:
- 10.4.1 for death or personal injury caused by our negligence;
- 10.4.2 under section 2(3) of the Consumer Protection Act 1987;
- 10.4.3 for fraud or fraudulent misrepresentation;
- 10.4.4 for any deliberate breaches of these Terms by us that would entitle you to terminate the contract between us; or
- 10.4.5 for any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.
10.5 We are not responsible for any indirect or consequential losses which happen as a side effect of the main loss or damage and even if such losses result from a deliberate breach of this Contract by us that would entitle you to terminate the Contract between us, including but not limited to:
- 10.5.1 loss of income or revenue;
- 10.5.2 loss of business;
- 10.5.3 loss of profits or contracts;
- 10.5.4 loss of anticipated savings;
- 10.5.5 loss of data;
- 10.5.6 loss of data, or
- 10.5.7 waste of management or office time however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable, provided that this clause 10.5 shall not prevent claims for loss of or damage to your tangible property that fall within the terms of clause 10.1 or clause 10.2 or any other claims for direct financial loss that are not excluded by any of clauses 10.5.1 to 10.5.6 inclusive of this clause 10.5.

11. Data Protection

11.1 Except as expressly set out in these terms and conditions, all use of your personal information will be made in accordance with our privacy policy http://www.dashcamman.co.uk/support/privacy-policy
11.2 For your security, when ordering from us we only use Secure Socket Layer 3 (SSL3) technology, to ensure you cannot inadvertently place an order through an unsecured connection.
11.3 By registering any of your personal details with us, you are agreeing to allow us to contact you regarding any of our own products or services. We may pass your details to a third party unless otherwise indicated to by you.

12. Protecting your security

12.1 To ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases.
12.2 By accepting these Terms and Conditions you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998.
12.3 During security checks we may ask for additional information or documentation to help support the data you have supplied.

13. Import duty

13.1 If you order Products from our site for delivery outside the UK, they may be subject to export/import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.
13.2 You must comply with all applicable laws and regulations of the country for which the Products are destined. We will not be liable for any breach by you of any such laws.

14. Written communications

Applicable laws require that some of the information or communications we send to you should be in writing. When using our site, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

15. Notices

All notices given by you to us must be given to DashCamManUK (UK) Limited at . We may give notice to you at either the e-mail or postal address you provide to us when placing an order, or in any of the ways specified in clause 13 above. Notice will be deemed received and properly served immediately when posted on our website, 24 hours after an e-mail is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.

16. Transfer of rights and obligations

16.1 The contract between you and us is binding on you and us and on our respective successors and assigns.
16.2 You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent.
16.3 We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.

17. Events outside our control

17.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (Force Majeure Event).
17.2 A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:
- 17.2.1 strikes, lock-outs or other industrial action;
- 17.2.2 civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;
- 17.2.3 fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;
- 17.2.4 impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;
- 17.2.5 impossibility of the use of public or private telecommunications networks;
- 17.2.6 the acts, decrees, legislation, regulations or restrictions of any government.
17.3 Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.

18. Waiver

18.1 If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under the Contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.
18.2 A waiver by us of any default shall not constitute a waiver of any subsequent default.
18.3 No waiver by us of any of these terms and conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with clause 14 above.

19. Severability

If any of these terms and Conditions or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.

20. Entire agreement

We intend to rely upon these terms and conditions and any document expressly referred to in them in relation to the subject matter of any Contract. While we accept responsibility for statements and representations made by our duly authorised agents, please make sure you ask for any variations from these terms and conditions to be confirmed in writing.

21. Our right to vary these terms and conditions

21.1 We have the right to revise and amend these terms and conditions from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system’s capabilities.
21.2 You will be subject to the policies and terms and conditions in force at the time that you order products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you the Acceptance Confirmation (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within seven working days of receipt by you of the Products).

22. Law and jurisdiction

Contracts for the purchase of Products through our site and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by English law. Any dispute or claim arising out of or in connection with such Contracts or their formation (including non-contractual disputes or claims) shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.

DashCamManUK (UK) Limited

VAT registration number

Help and Returns

What is DashCamManUK’s Buyer Protection?

DashCamManUK will cover your purchase price plus any original delivery charges if you do not receive your item in working condition or if it is not as described on our site.

DashCamManUK customer support specialists are available by phone or email to help resolve problems with your order quickly and easily.

DashCamManUK guarantees all products as brand new.

If an item is out of stock a full refund or an alternative product according to specification and price will be offered without obligation.

Is my information safe when I buy from DashCamManUK?

Yes. At DashCamManUK our top priority is to ensure that all of our customers' personal information is kept safe and secure.

DashCamManUK is API compliant and is also secured with an AlphaSSL Certificate. Transactions are protected with up to 256-bit Secure Sockets Layer encryption

By making your payments through PyaPal your information is automatically protected by PayPal online security.

Your request is passed from our secure server to the secure PayPal payment interface and none of your payment information is stored on our servers.

For more information about the storage of your personal information please see our privacy policy.

Returns

We offer a no quibble 14-day money back guarantee.

If for any reason you are not satisfied with your purchase, simple return it in it's original packaging to our RETURNS address.

Once your return has been inspected the full orginal purchase price will be refunded to the original payment method.

For more information about our returns policy please see our Terms & Conditions.

Distance Selling and the Law

Your statutory rights allow you a period of 14 days to notify us of your request for a refund.

You then have a further 14 days to the return the goods and we must refund you within a further 14 days if the returned goods meet the returned goods acceptance criteria. You don't need a reason to return the item under the terms of 'distance selling'. For more information visit the Government website.

Am I covered by PayPal buyer Protection?

Your purchase is covered by PayPal Buyer Protection.

For more details regarding the PayPal buyer protection please go to the PayPal website.

For your convenient a summary of your protection is provided below.

Buyer Protection

If an eligible item that you’ve bought online doesn’t arrive, or doesn’t match the seller’s description, our Buyer Protection will reimburse you for the full amount of the item plus postage and packaging costs. Buyer Protection covers eligible online purchases on eBay or on any other website, when you use PayPal.

Below are some of the key features of the policy. For more information, see our User Agreement.

Examples

You bought a book but got a DVD, you bought a new item but got something that was used, you purchased 3 items but only got 2, the item was damaged in transit, the item is missing major parts (that the seller didn’t disclose), or you purchased an authentic brand but got a knock-off instead. Tell us.

Guidelines

If the seller has accurately described an item, but you’re just not happy with it, if you fail to open a dispute within 180 days of purchase, or if your account is not in good standing, you are mostly likely not covered.

Items Not Covered

Items like real estate, motorised vehicles (of any kind), custom-made items, industrial machinery (for manufacturing), prepaid cards, or items that violate our policies, anything you buy in person, or money transfers to friends or family.

Account Protection

You’re not liable for unauthorised purchases made from your account.

Refunds

If an order doesn’t arrive or match the description, we’ll reimburse the full cost of eligible purchases and paid delivery costs.

Responsive Support

We're here to help. Get support with suspicious activity, identity theft or phishing. Report your suspicions to us directly.

Troubleshooting

As the UK's largest Dash Cam supplier, we are frequently contacted with common issues which are often very minor and can be easily addressed.

Here are some of the most common problems and solutions.

"Check the memory card"

Your dash cam is letting you know there is an issue with the memory card that may be causing write errors, 99% of the time this just means that your memory card needs to be formatted. We recommend formatting your card at least once a month to ensure optimal performance.

Dashcams may incorporate a built procedure for formatting the storage card. Refer to the user manual in the first instance. If not, you can format the memory card on your PC or Mac computer as well if you have a card reader (either built-in or external).

To format on a PC simply right click the memory card in my computer and click 'format' and follow the steps. To format on a Mac computer you need to open up the 'Disk Utility' application and follow the erase procedure there.

If you have a 64GB or higher micro SD card you must format it on the device to get rid of the "Check your memory card" message

Be sure to check the maximum supported size of card - this problem can frequently be linked to higher capacity cards than supported being used.

WeWe recommend using Class 10 storage cards for your Dash Cam

How do I use the WiFi ?

To use WiFi first give the dash cams a few seconds to start up. Afterwards you can press the WiFi button and wait for the prompt "WiFi On" which is accompanied with the WiFi light turning on. The WiFi is only compatible with Android and iOS smartphones so it won't work with your PC laptop as there is no dedicated app for it. Also the WiFi is only meant to work within close range of the vehicle and doesn't have the same range as a typical home WiFi router.

Here is a video showing how to use the Blackvue Smartphone App!

The Rear Camera of my 2-channel dash cam is not recording!

The most common cause for this issue is a broken Coaxial cable pin which results from plugging/unplugging the cable at an angle. The pin and wire is very thin so that it is easy to tuck into the headliner of the vehicle but it's not the most durable and must be handled with care.

Broken coaxial pins are not covered under warranty as they are physical damage and the result of user error. For that reason we don't recommend frequently plugging and unplugging 2 channel dashcams as it increases the chances for damage.

If the pins are not damaged and the light of the rear camera is on, this is likely an issue that would be covered under the 1 year manufacturer's warranty, as the power is getting to the rear channel. The other two troubleshooting tips would be to format the memory card and check for any firmware updates.

Also double check that the front is recording as if there is an issue with the front unit that would likely cause an issue with the rear as well.

I just hardwired my Dash Cam using a Hardwiring Kit and it's not turning on!

This is actually a very frequent issue and there are numerous areas to check.

Double check the fuses you are using with a circuit tester. These can be had for very little money at your local hardware store and are essential in differentiating between constant power fuses and accessory fuses. If you've verified that the yellow wire is going to a constant fuse and the red wire is going to an accessory fuse, you have to then check the grounding cable to see if it's secure and connected to an unpainted bolt. An incorrect choice of ground is the most common issue with hardwiring kits not working but thankfully it isn't too hard to fix.

One less obvious thing to check is whether the car's battery is charged. If you've been working on your hardwire install for over an hour with your doors open and interior lights on, the battery voltage may have dropped to a point where the hardwiring kit kicks in and does not allow the dash cam to drain more of your battery to protect it. To fix this, drive around for a bit and let the battery charge up and check again!

If the issue still persists after checking your hardwiring kit we have to then move up the line and check the power cable. To do so, instead of plugging the cigarette jack into the hardwiring kit, plug it into a standard outlet instead. If the dash cam turns on this way then we know the issue is not with the power cable or the dash cam. If it still doesn't turn on you may have a defective power cable which is covered under warranty or the dash cam itself may be defective.

My Adhesive Mount is not Holding up my Dash Cam!

Adhesive mounts for dash cams are designed to work well regardless of temperature as long as they are properly installed. To ensure the best performance from the adhesive clean the area you plan to attach the dash cam thoroughly using a microfiber towel. An extra step you can take is to heat up the adhesive slightly using a hair dryer or heat gun to soften the adhesive, make sure the dash cam isn't clipped into the mount if you do this!

The Daytime Video on my Dashcam appears very dark

If your daytime video appears dark the most likely cause for this is if your dashcam is pointed too high up (i.e., at the sky). Dashcams like many video recorders adjust exposure automatically so if they're pointed at the bright sky they will darken the video to compensate. By pointing lower the dashcam will evaluate the frame as darker so will brighten the overall video to compensate.

IdeallIdeally you want to aim the dashcam low enough to see part of your hood/fender but high enough to see what's going on in the road ahead. The lens is typically sharpest right at the center of the frame so you want that to be pointed to the center of the vehicle ahead.

My GPS isn't working properly OR my WiFi isn't turning on

To address these issues where either the GPS isn't locking on or the WiFi isn't allowing your smartphone to connect, try a power cycle on your dash cam. To do a power cycle, unplug the power cable (no need to unplug the coaxial cable), and let the device power down completely. Wait 10 seconds and plug the power back in.

My Picture is very blurry out of the box!/My dashcam runs very hot

Dashcams like many electronic products come with a lot of protective plastic so they don't get damaged during delivery. However, many customers don't go over the product thoroughly and remove all of the plastic film. Often times the lens will be covered to protect it from scratches but this has to be removed to achieve sharp video.

Blackvue dashcams come wrapped in plastic and while it will still power on with the protector on, this protector covers up all the cooling vents on the dashcam risking serious and permanent damage.

Privacy Policy

DashCamMan (UK) Ltd ("DCM", "us", "we") takes the protection of your online privacy seriously and this Privacy Policy sets out how we use and protect any personal information we obtain from dealings which arise from you using this website. DCM is not responsible for the privacy practices of any websites which may be linked from the DCM website, so please check these separately.

We may change this Privacy Policy from time to time by updating this page so please check our Privacy Policy for any changes when you revisit our website. By using the dashcamman.co.uk website you are consenting to the use of cookies outlined in this privacy policy.

What personal information do we collect?

We ask for your personal information when you make a purchase, register, sign up for promotions, offers or competitions, or to receive news. Depending on which of these services you use, we may collect:

your name and contact information including postal address, e-mail address and telephone number, even if you do not complete your purchase;
details of any purchase orders that you place through the website, and any details we need for delivery;
card payment details if making a purchase;
details you provide when you contact us or make enquiries either generally or about any purchases you make with us;
details of your visits to the website and the resources that you access; and
information you provide if you report a problem with our website;

Even if you do not use these services, or for example, do not proceed with a purchase, we will still gather any personal details entered and information about your activity on the website to understand what parts of the website and what products you are interested in, so that we can improve our website and tailor our services to you. Further details can be found in the Cookies section of this Privacy Policy.

What we do with the personal information we collect?

Depending on how you engage with us, we may use your information:

to facilitate your use of this website and the services available through it;
when you purchase from us, to process your order, collect payment, enable you to track you order online, arrange delivery and for other purchase related services (this may include contacting you by telephone, email or SMS to arrange, confirm or upgrade your delivery) and for ongoing customer service dealings including any faults or repairs or refunds;
for internal accounting and regulatory purposes;
for statistical analysis to assess our business performance and to improve our products and services;
to improve and personalise your experience when you visit the website (See the cookies section), and to keep you informed about other products and services you might be interested in (See Keeping You Informed); and
to ask you from time to time if you would like to provide feedback on or participate in market research on our products and services. You do not have to participate in these if you do not wish.

Who do we share it with?

We do not share your data with any third parties except as provided in this policy or as required by law. We will not share personal data with third parties for Direct Marketing by those parties without your consent. We may sell or otherwise supply Corporate Data to third parties including other companies in our group

DCM may also disclose your personal information:

We may provide aggregated statistics (including information derived from your data) about our sales, traffic patterns, and related website information to trustworthy third parties.We will do this for the purpose of carrying out assessments, analysis and research in relation to our business, products, services and customers. This is to assist in the provision of services and products to you, and to facilitate reviews, developments and improvements to our web site and the services and products offered to you. The statistics we disclose to those third parties will not include personally identifying information.
to the police, regulators, law enforcement or other government agency where the law requires this, where appropriate to prevent or detect criminal activity, or in connection with product safety, and otherwise to relevant third parties to protect DCM, its business, staff and customers; and
to prospective or actual buyers in the event that DCM sells any of its business or assets so help ensure continuity of your customer relationship.

Keeping You Informed

We may from time to time contact or update you about products, services or offers that may be relevant to you.

This may include delivery, reviews, lists and extended warranties, and other products and services related to your DCM purchases, some of which are provided by DCM and some by our trusted partners to whom we may pass on your details.

They or we may contact you about these by telephone, mail, email and SMS, using the contact details you provide and update us with, which we obtain or update with you in our dealings, or which we obtain or update from external sources. This may include telephone numbers that are registered by you or others unless you have told us directly that you do not wish to be contacted for this purpose on a particular telephone number. By providing your details through the website, you are agreeing to this.

If you don't want to be contacted by post or telephone you can email us at This email address is being protected from spambots. You need JavaScript enabled to view it., or write to us at: Data Removal, DCM (UK) Limited. If you do so, please bear with us for a short time whilst we adjust our records. This usually takes up to 10 days.

If you don't want to be contacted by email, please unsubscribe from the DCM marketing emails that contain an easy means for you to unsubscribe.

Please note that DCM would not necessarily remove all your details from its records but would note and respect your changed marketing preferences.

Security and Storage

Whilst we have policies, rules and measures in place and try to take all reasonable steps to safeguard your personal information, DCM cannot guarantee the security of any information you provide online.

Our Cookies Policy

To make full use of the online shopping and personalised features on DCM your computer, tablet or mobile phone will need to accept cookies, as we can only provide you with certain personalised features of this website by using them.

Our cookies don't store sensitive information such as your name, address or payment details: they simply hold the 'key' that, once you're signed in, is associated with this information. However, if you'd prefer to restrict, block or delete cookies from DCM, or any other website, you can use your browser to do this. Each browser is different, so check the 'Help' menu of your particular browser (or your mobile phone's handset manual) to learn how to change your cookie preferences.

By using the dashcamman.co.uk website you are consenting to the use of cookies outlined in this privacy policy.

Customer Service

DashCamMan UK Customer Support

Welcome to DashCamMan UK Customer Support area. We take our customer service very seriously and hope that we may be of service should you need it.

Should you have any questions about how we do business or perhaps about a product you bought from us, if you can't find the answer here for yourself then please don't hesitate to contact us through one of the methods provided.

Office Hours

Our Customer Support hours of business are:

Mon - Fri 09:00 ~ 17:00 GMT

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Support

Support

DashCamManUK’s Consumer Terms & Conditions Of Supply

1. Information about us

2. Service availability

3. Your status

3.1 you are legally capable of entering into binding contracts;

3.2 you are at least 18 years old;

3.3 you are resident in the United Kingdom (mainland only); and

3.4 you are accessing our site from the United Kingdom (mainland).

4. How the contract is formed between you and us

4.2 The Contract will relate only to those Products we have confirmed in the Acceptance Confirmation. We will not be obliged to supply any other Products which may have been part of your order until the acceptance of such Products has been confirmed in a separate Acceptance Confirmation.

5. Consumer rights

5.3 You will not have any right to cancel a Contract for the supply of any of the following Products:

5.3.1 computer software which has been unsealed; and

5.3.2 consumable goods except where a fault has been discovered that could not have been identified without unsealing the Products.

5.4 Details of this statutory right, and an explanation of how to exercise it, are provided in the Acceptance Confirmation. This provision does not affect your statutory rights.

5.5 If you would like further information about your legal rights, please contact your local Trading Standards Department or Citizen Advice Bureau.

6. Availability and delivery

6.1 Your order will be fulfilled by the delivery date set out in the Acceptance Confirmation or, if no delivery date is specified, then within 30 days of the date of the Acceptance Confirmation, unless there are exceptional circumstances.

6.2 Delivery will be made to the address specified in your order. Should you wish to change the delivery address after your order has been dispatched from us, a charge of £10 will be made (a redirection approval is subject to your order and account status).

6.3 Orders placed before the specified cut off time will be processed the same day and will be delivered in accordance with your delivery request providing further security checks are not required and all the Products are available.

6.4 There will be no delivery until clear funds have been received.

7. Risk and title

7.1 The Products will be at your risk from the time of delivery.

7.2 Ownership of the Products will only pass to you when we receive full payment of all sums due in respect of the Products, including delivery charges.

8. Price and payment

8.1 The price of any Products will be as quoted on our site from time to time, except in cases of obvious error.

8.2 These prices include VAT but exclude delivery costs, which will be added to the total amount due as set out in our Delivery Information

8.3 Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you an Acceptance Confirmation.

8.5 We are under no obligation to provide the Product to you at the incorrect (lower) price, even after we have sent you a Acceptance Confirmation, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mis-pricing.

9. Our refunds policy

9.1 When you return a Product to us:

9.4 Refunds of any money received from you will be made using the same payment method originally used by you to pay for your purchase and paid back into the same account.

9.5 To return a Product for any other reason, see our Returns Policy http://www.dashcamman.co.uk/support/returns

10. Our liability

10.3 Our liability for losses you suffer as a result of us breaching this agreement is strictly limited to the purchase price of the Product you purchased.

10.4 This does not include or limit in any way our liability:

10.4.1 for death or personal injury caused by our negligence;

10.4.2 under section 2(3) of the Consumer Protection Act 1987;

10.4.3 for fraud or fraudulent misrepresentation;

10.4.4 for any deliberate breaches of these Terms by us that would entitle you to terminate the contract between us; or

10.4.5 for any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.

10.5 We are not responsible for any indirect or consequential losses which happen as a side effect of the main loss or damage and even if such losses result from a deliberate breach of this Contract by us that would entitle you to terminate the Contract between us, including but not limited to:

10.5.1 loss of income or revenue;

10.5.2 loss of business;

10.5.3 loss of profits or contracts;

10.5.4 loss of anticipated savings;

10.5.5 loss of data;

10.5.6 loss of data, or

11. Data Protection

11.1 Except as expressly set out in these terms and conditions, all use of your personal information will be made in accordance with our privacy policy http://www.dashcamman.co.uk/support/privacy-policy

11.2 For your security, when ordering from us we only use Secure Socket Layer 3 (SSL3) technology, to ensure you cannot inadvertently place an order through an unsecured connection.

11.3 By registering any of your personal details with us, you are agreeing to allow us to contact you regarding any of our own products or services. We may pass your details to a third party unless otherwise indicated to by you.

12. Protecting your security

12.1 To ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases.

12.3 During security checks we may ask for additional information or documentation to help support the data you have supplied.

13. Import duty

13.2 You must comply with all applicable laws and regulations of the country for which the Products are destined. We will not be liable for any breach by you of any such laws.

14. Written communications

15. Notices

16. Transfer of rights and obligations

16.1 The contract between you and us is binding on you and us and on our respective successors and assigns.

16.2 You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent.

16.3 We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.

17. Events outside our control

17.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (Force Majeure Event).

17.2 A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:

17.2.1 strikes, lock-outs or other industrial action;

17.2.2 civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;

17.2.3 fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;

17.2.4 impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;

17.2.5 impossibility of the use of public or private telecommunications networks;

17.2.6 the acts, decrees, legislation, regulations or restrictions of any government.

18. Waiver

18.2 A waiver by us of any default shall not constitute a waiver of any subsequent default.

18.3 No waiver by us of any of these terms and conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with clause 14 above.

19. Severability

20. Entire agreement

21. Our right to vary these terms and conditions