Help and Returns

Help and Returns

What is DashCamManUK’s Buyer Protection?

DashCamManUK will cover your purchase price plus any original delivery charges if you do not receive your item in working condition or if it is not as described on our site.

DashCamManUK customer support specialists are available by phone or email to help resolve problems with your order quickly and easily.

DashCamManUK guarantees all products as brand new.

If an item is out of stock a full refund or an alternative product according to specification and price will be offered without obligation.


Is my information safe when I buy from DashCamManUK?

Yes. At DashCamManUK our top priority is to ensure that all of our customers' personal information is kept safe and secure.

DashCamManUK is API compliant and is also secured with an AlphaSSL Certificate. Transactions are protected with up to 256-bit Secure Sockets Layer encryption

By making your payments through PyaPal your information is automatically protected by PayPal online security. 

Your request is passed from our secure server to the secure PayPal payment interface and none of your payment information is stored on our servers.

For more information about the storage of your personal information please see our privacy policy.


Returns

We offer a no quibble 14-day money back guarantee.

If for any reason you are not satisfied with your purchase, simple return it in it's original packaging to our RETURNS address. 

Once your return has been inspected the full orginal purchase price will be refunded to the original payment method.

For more information about our returns policy please see our Terms & Conditions.


Distance Selling and the Law

Your statutory rights allow you a period of 14 days to notify us of your request for a refund.

You then have a further 14 days to the return the goods and we must refund you within a further 14 days if the returned goods meet the returned goods acceptance criteria. You don't need a reason to return the item under the terms of 'distance selling'.  For more information visit the Government website.


Am I covered by PayPal buyer Protection?

Your purchase is covered by PayPal Buyer Protection. 

For more details regarding the PayPal buyer protection please go to the PayPal website.

For your convenient a summary of your protection is provided below.

Buyer Protection

If an eligible item that you’ve bought online doesn’t arrive, or doesn’t match the seller’s description, our Buyer Protection will reimburse you for the full amount of the item plus postage and packaging costs. Buyer Protection covers eligible online purchases on eBay or on any other website, when you use PayPal.

Below are some of the key features of the policy. For more information, see our User Agreement.

Examples

You bought a book but got a DVD, you bought a new item but got something that was used, you purchased 3 items but only got 2, the item was damaged in transit, the item is missing major parts (that the seller didn’t disclose), or you purchased an authentic brand but got a knock-off instead. Tell us.

Guidelines

If the seller has accurately described an item, but you’re just not happy with it, if you fail to open a dispute within 180 days of purchase, or if your account is not in good standing, you are mostly likely not covered.

Items Not Covered

Items like real estate, motorised vehicles (of any kind), custom-made items, industrial machinery (for manufacturing), prepaid cards, or items that violate our policies, anything you buy in person, or money transfers to friends or family.

Account Protection

You’re not liable for unauthorised purchases made from your account.

Refunds

If an order doesn’t arrive or match the description, we’ll reimburse the full cost of eligible purchases and paid delivery costs.

Responsive Support

We're here to help. Get support with suspicious activity, identity theft or phishing. Report your suspicions to us directly.



 

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